Frequently Asked Questions
Here you’ll find answers to the most common questions about our products, orders, shipping, and payments.
If you need more information, feel free to contact us — we’re always happy to help.
Are the designs customizable?
No. All designs are carefully selected and pre-made. What you see is exactly what you receive.
How are the products made?
All products are printed on demand after your order is placed, ensuring quality and avoiding overproduction.
Where are the products printed?
Our products are printed by professional print partners in Europe to ensure high quality and reliable delivery.
What products do you offer?
We offer a curated selection of:
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T-shirts
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Tote bags
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Mugs
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Bruges-inspired accessories
Availability may vary by product.
How long does delivery take?
Production usually takes 2–3 business days.
Delivery within Belgium typically takes 3–7 business days.
Do you ship internationally?
At the moment, we deliver within Belgium only.
International shipping will be available in the future.
Can I return or exchange a product?
Because our products are printed on demand, returns are only accepted in case of defects or production errors.
Please contact us within 7 days of receiving your order.
What if my product arrives damaged?
If your item arrives damaged or faulty, please contact us with photos and your order number. We will find a quick solution.
What payment methods do you accept?
We accept secure online payments, including:
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Bancontact
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Credit / debit cards
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PayPal (if available)
How can I contact Bruges Memory Shop?
You can reach us via our contact page. We’re happy to help with any questions about our designs, products, or orders.